How do I prepare for an online consultation?

1.

Carefully write down all the ailments you have observed and any questions you want to ask the doctor during the consultation.

2.

Prepare the medical records you have. Before or during your appointment, you can include any test results that will help with the diagnosis. Just send them via the app or website.

3.

Before your online consultation, it's a good idea to perform a self-diagnosis. So you can take your temperature, blood pressure, look at skin lesions or redness around inflamed areas, and check for enlarged lymph nodes - depending on the reason you are consulting a doctor. In addition, write down your symptoms and complaints on a piece of paper.

4.

If you are continuing treatment, prepare information on the medications you are taking.

5.

In case of any difficulties, you can contact the Patient Service Office, where consultants will help you solve the problem: [email protected], 22 118 95 26

PLACE

Find a quiet and comfortable place. It can be a separate room, a desk where you work, or a corner in your bedroom. It's important that you feel comfortable while talking. Warn your household members that you will be talking to the doctor at a given hour

NO DISTRACTORS

Close all websites or programs that could distract you during the consultation. Mute your phone and notifications for the duration of the call so that you can tell the doctor everything that is important to you in a focused way.

Technical issues

Check your headphones, microphone, camera beforehand to make sure they are working properly. Also accept that sometimes there may be technical problems.

What are the benefits to the patient of preparing for an online consultation?

• Preparing information about medications taken, past surgeries or family medical history, allows you to use your time efficiently during an online medical visit.
• There is less risk of forgetting something, such as recent test results, which can be crucial to a diagnosis. It's a good idea to arrange your medical records, including, for example, hospital discharges and descriptions of medical procedures you've had, from oldest to most recent, or prepare electronic versions in a separate folder on your desktop.
• You can detect new symptoms that interact with medications in the form of allergies before a consultation.
• You can learn more about your condition when you prepare questions in advance, which will also help the doctor in the diagnosis.
• With pre-preparation, the online medical consultation will go more efficiently, the doctor will have a complete picture of your condition and will be able to start planning treatment.
• If you prepare well for the online consultation and provide the doctor with detailed information during the online visit, the diagnosis process will be more accurate.
• You will make it easier for the doctor to detect health problems and make a faster diagnosis.
• You can better understand the treatment suggestions the doctor will suggest or the need for additional tests.
• An online consultation is a meeting with a doctor in the comfort of your home without leaving your house, in peace, without queues.
• The doctor will issue an e-prescription or sick leave if necessary.

Online medical consultation how to prepare?

Online medical consultation - how to prepare? Prepare an identity document, i.e. an ID card with a PESEL number, so that as soon as the online consultation begins, the doctor will verify the patient's identity so that the diagnosis is for the right patient. Before your appointment, go into your profile and check that you have entered all your data correctly (e.g., no diminutive names, Polish characters, email address without typos, etc.).

Prepare to list all your symptoms and ailments, and if there are unusual symptoms on your skin like a rash, take a picture with your smartphone.

Write down all symptoms and ailments beforehand to make sure you remember everything, so you can accurately describe your health problem and any medications you are taking for your illness. Write down any questions you have about the consultation. Your questions will help the doctor with the diagnosis.

It is advisable to have with you a list of medications you are taking and all your medical records, hospital discharges, X-rays. Based on the medical records, list of symptoms, the doctor will conduct a medical interview with you. He will ask about the duration of your ailment, your medical history, medications and recent tests or procedures you have undergone. Finally, he will issue an e-prescription.

If you have ordered an "E-prescription follow-up" visit, check that you are sure to have an up-to-date certificate from your doctor about medications you are taking on a regular basis (no older than 3 months). Without proper documentation, the specialist will not be able to issue e prescription.

If the doctor finds the online visit insufficient, he will refer the patient to an appropriate medical facility or for further diagnostics. Proper preparation of the patient for an online consultation allows for efficient use of time for both the patient and the doctor.

Literature

1. Telemedycyna, Marek Koenner, Anna Malinowska (2020) Wyd.AsteriaMed